FAQs
Price and Quoting
The market price of steel is determined based on multiple factors such as market supply and demand, raw material costs, and trading locations. The price of steel products of different models and specifications will also vary. We will provide specific quotation information according to specific needs. Please contact our sales manager for a specific quotation.
In some cases, we may offer wholesale pricing or custom quotes, depending on the order quantity and the customer’s needs. Please contact our sales team for more information
Product Quality
Customers care about whether the products comply with relevant international or industry standards. We will provide customers with product quality certification documents and compliance standards, such as ISO 9001 quality management system certification, national or international industry standards, etc.
You may be concerned with the appearance and dimensions of steel products, including surface finish, flatness, dimensional tolerances, etc. We will ensure that the appearance and size of steel products meet the requirements of customers, and can provide corresponding test reports and supporting documents.
Delivery and Shipping
The delivery time will be determined according to the order confirmation and logistics arrangement. For example, land shipments usually take a few days to a week, sea shipments may take a few weeks to a month, and air shipments may take days to a week. We will provide specific delivery time information for each customer.
We will properly load and pack the goods according to the characteristics of the steel product and the mode of transportation. This usually includes the use of wooden boxes, wooden pallets, plastic packaging, etc. to protect the goods from damage or contamination.
After-sales Service
Yes, we provide after-sale technical support for steel. If customers encounter technical problems or need guidance during use, they can contact our technical team at any time, and we will try our best to provide help and solutions.
If customers encounter problems during the use of steel, they can contact our after-sales team. We will do our best to help resolve issues, including providing technical support, answering questions, or suggesting appropriate solutio